Refund Policy

At LucidMuse Beauty, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process.

  1. Eligibility for Returns

    • Items must be unused, in their original packaging, and returned within 14 days of delivery.

    • Certain products (such as opened cosmetics or skincare items) are non-returnable due to hygiene and safety reasons.

  2. Refund Process

    • Once we receive your return, we will inspect it and notify you of approval or rejection.

    • Approved refunds will be processed within 5-7 business days to the original payment method.

  3. Damaged or Defective Items

    • If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the item and packaging.

  4. Exchanges

    • We offer exchanges for defective or incorrect items. If you need an exchange, contact us with your order details.

For any refund inquiries, please reach out to us at lucidmusebeauty@outlook.com.